Customer Service
Contact Us
If you have any questions, send an email by filling out the contact form below, or call +31 6 2 471 77 34 (from the Netherlands) and +32 2 471 77 34 (from Belgium), 10 am to 15.00 pm CET Monday through Friday.
CONTACT DETAILS
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Customer Service
Shipping & Delivery
SHIPPING TIMES AND COSTS
Standard Shipping - € 10,00
Delivery in 4 to 7 working days.
Express Shipping - € 20,00
Delivery in 2 to 4 working days. Orders must be placed before 12pm CET.
Next Day Shipping - € 25,00
Order shipped on next working day. Orders must be placed before 12pm CET, Monday to Friday.
Please remember that the courier does not deliver on National Holidays. Check the days on which we do not ship. Delivery may be complimentary depending on active promotions – more information available within the product page.
Our courier delivers from Monday to Friday during business hours and will make three delivery attempts. After the third failed attempt, your order will be returned to our warehouse. Please note that once you have placed an order, it is no longer possible to modify your shipping address. All orders are processed automatically and we are unable to expedite or delay shipping times.
Can I choose a delivery date or time?
Unfortunately, it is not possible to choose a specific date and time.
You can try to contact the courier directly to organise a possible delivery date.
Where is my order?
You can check the status of your order and track its delivery at any time. Enter the Order Number that you received via email in the Follow your Order page. If you are a registered user, you can find all information related to the order in your My Account page.
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Where do you ship my order from?
We ship all orders from local warehouse across the world. Our main warehouse is located in Amsterdam, The Netherlands.
What should I do if my order hasn't been delivered yet?
If your order has not been delivered within the estimated period, we suggest that you:
- Check the order status: in the My Orders section for registered users; or by entering the Order Number from the confirmation email in the Follow your Order page
- Check that the address indicated for the delivery is correct.
- In the case of a missed delivery please contact the courier.
For further assistance, contact us, we will be happy to assist you.
Shipping Restrictions
At this time we are unable to ship orders to General Delivery, P.O. Boxes, Azores, Madeira, the Faéroér Islands, Greenland, Aland Island and Poste Restante.
Orders made to any of these addresses will be cancelled.
The delivery address of your order must match the country site in which you place your order. Orders made from a different country site than the delivery address will be automatically cancelled. Please select the correct country site for your order from the link in the corner of every page.
Customer Service
Contact Us
If you have any questions, send an email by filling out the contact form below, or call +31 6 2 471 77 34 (from the Netherlands) and +32 2 471 77 34 (from Belgium), 10 am to 15.00 pm CET Monday through Friday.
CONTACT DETAILS
*Required fields
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.